Refund / Digital Product Policy Page

Because digital downloads are delivered electronically, all digital product sales are final and cannot be returned, exchanged, or canceled once purchased.

Please read the product description carefully before buying to make sure the file is right for you.

No physical item will be shipped for digital downloads.

If you have an issue accessing your file or something is wrong with your download, please contact us through the Contact page so we can help fix the problem.

Digital products from New Mercy Co. are for personal use only. Please do not resell, share, copy, upload, or redistribute the files.

For physical products such as apparel or everyday items, please contact us if your order arrives damaged, incorrect, or has a printing issue so we can look into it.